LOM_Logo V3 no R.png

lom-logo-v1.svg

Home

Business

About us

Support

Wir hoffen, du findest die Antworten, nach denen du suchst

large_logo-name-no-padding-4x.png

medium_logo-name-no-padding-4x.png

small_logo-name-no-padding-4x.png

thumbnail_logo-name-no-padding-4x.png

logo-name-no-padding-4x.png

support_desktop.png

faq.png

We have an amazing team of IT developers working hard every day to make sure our products run smoothly. However, if they don't here are some simple tricks that often help:

- Refresh your app by dragging the image all the way down with your finger.
- Delete and reinstall the app.

What can I do if the app freezes or crashes?

Our app is currently available for Android and iOS devices.

- To use LeanOnMe on Android devices, you need Android version 8.0.0 or higher.
- To use LeanOnMe on iOS devices, you need an iPhone 6s (or newer) with iOS version 15.0 or higher.
- For optimal performance, your device should also have at least 600MB of free storage space.

Our app is not available for Windows phones/tablets, Chromebooks, Kindle or desktops.

What system requirements does my mobile phone have to fulfill?

Installation & technical problems

You can cancel your subscription within 14 days, even if you don't have a specific reason. After the trial period, you can cancel via the respective App Store from which you have purchased LeanOnMe.

How do I cancel my subscription?

You can manage your subscription via the respective App Store from which you have purchased LeanOnMe.

How do I manage my subscription?

The security of your personal and health information is very important to us. LeanOnMe only collects information that is necessary for the program and to provide you with the best possible support. Your personal data will never be shared with unauthorized third parties and will only be stored in our data centers in the United States of America. Please read our privacy policy at https://lean-on.me/privacy-policy

How secure is my information?

Login, account & subscription

- The program builds up step by step and develops together with you.
- It doesn't matter if you use all parts of the program or select individual features that suit you. It's up to you.
- The weekly dashboard gives you an overview from which you can access sections of the app. Reflections shows you your progress over the last weeks.
- The nutrition, physical activity and psychology features are unlocked step by step as you click through the app. After the 14-day free trial, new content will be unlocked for you, week by week.
- You develop your own goals and follow the program step by step, at your own pace.
- Support Groups: Everyone works better together. In your LeanOnMe Support Groups, you meet people with similar challenges and goals. Support each other - guiding and supporting others will also make your journey easier.

How does the LeanOnMe program work?

Long-term behavior change for a healthier life takes time. We know that! That's why we don't tempt you with quick wins but provide an environment in which you can develop and achieve long-term goals. You should commit to at least six months. Ideally, LeanOnMe will be with you for 12 months or more.

How long does the program take?

- You can use LeanOnMe if you are at least 18 years old.
- If you want to change your eating habits and lead a better lifestyle, LeanOnMe is for you.
- Your BMI is between 25 and 40.
- There are no contraindications according to the intake questionnaire.
- If you are unsure whether LeanOnMe is the right program for you due to your health condition, please consult your doctor to be sure.

Is LeanOnMe suitable for me?

LeanOnMe offers a unique, holistic concept based on the latest scientific findings. It covers the areas of psychology, nutrition and exercise. The goal is a long-term lifestyle change. LeanOnMe also offers members the opportunity to meet in omline support groups to experience extensive support.

What's new about LeanOnMe?

About the program

The short answer is no. Each time you log a meal, you will receive feedback on its nutritional quality, so you can identify easy ways to make improvements. Just logging one meal a day will still allow you to identify ways to improve your diet. Over time, it will become easier to log multiple meals a day, since the healthy meals will be saved, so you can see how they complement meals you haven’t analyzed yet.

Do I have to log all my meals?

The nutritional scores on your dashboard are the average scores of your individual meals logged for the day. If you only logged one meal, the scores on the dashboard will reflect the one meal. If you logged two meals, the scores on the dashboard will reflect the average of those two meals. Since nutrition is not about a single food item or meal, this allows you to see how the quality of your diet changes each time you eat a meal. You can check the quality of the individual meal, and then see how it changes the quality of your nutrition for the entire day.

How are the food log scores calculated on my dashboard?

Each week, you will learn about a specific area of nutrition. Then, you will set one to two SMART goals to practice what you learned in your daily life for the week. You will use the Food Log to assist you to check the nutritional quality or impact of completing each SMART goal. This teaches you how to acquire new knowledge in nutrition, and practice it in real life. It also helps you maintain a steady pace improving the nutritional quality of your diet.

Each week, you will notice that topics build on one another. The first few months is about learning about different areas of nutrition. This will prepare you for the next phase, where you will see how the areas interact with one another on a holistic level.

How is the nutrition program structured?

If you complete a lesson and it doesn’t appeal to you, or you don’t really care for the SMART goals available, you can always do another from a previous week. There are plenty to choose from. The point of the program is to explore different areas of nutrition, and consistently set weekly goals in topics you find interesting.

What if I don’t like any of the SMART goals for the new nutrition topic that week?

For the first month of the program, we don't track calories. A calorie is not a calorie. Some calories make us feel full, reduce cravings, stabilize blood sugar, heal our gut, and reduce inflammation. Other calories do the opposite, and put our body in a state of metabolic imbalance. The focus is first and foremost on improving calorie quality. The food log will give you tools to assess calorie quality. After six weeks in the program, you will unlock a calorie budget located: *insert screen shot of calorie budget* This should be used as a support tool, and should not take your focus away from nutritional quality. 

Where is my calorie budget?

Calorie density does not specifically tell you if a food item is healthy or unhealthy. It tells you if a food item is filling or not filling. If a food has a red calorie density, it doesn't necessarily mean you shouldn't eat it. It just means you need to balance it with a green food item, so together they create a filling snack or meal.

Additionally, certain food items in the grains category in the database report their pre-cooked weight. Dried items like pastas, rice, and oatmeal may appear to have a red or orange calorie density. However, once cooked, the water they absorb put them in the green category. While we work to update as many pre-cooked items in our database as possible to show their cooked density score, it is something to be mindful of when analyzing your meals. Generally, the weight of rice, oatmeal, and pasta is almost doubled after cooking.

Why do some healthy foods have a red calorie density label?

The program is designed so it is not overwhelming. You have to allow yourself enough time to learn about one aspect of nutrition before you can move on to the next. As you work through the Education section, you will unlock the relevant tools required to practice. This keeps you on the right track without feeling swamped.

Why don’t I get all the nutrition features at once?

Nutrition

Some exercise programs require everyday equipment such as a table or chair. Others require specific equipment such as a resistance trainer. But there are also programs without any equipment.

Do I need equipment to carry out the programs?

Yes, no problem. We offer different levels of difficulty. There are suitable programs available for beginners as well as for advanced participants.

I am a complete beginner. Can I still start without any problems?

Physical Activity

LeanOnMe's psych stream is a support for your weight loss process. The program does not provide therapy. If you suffer from high psychological distress, please consult a doctor or therapist. You can find addresses at https://locator.apa.org

Does LeanOnMe involve psychotherapy?

By level 3 of our Psychology stream, you will have the foundations you need to unlock the Community stream. The support group feature is a Premium feature, and you will need to be a member - have a subscription - in order to use it. This is because we want to be sure that you are serious about the program before we include you in a group, since members leaving is disruptive to the other members.

Once a week, you can meet in a small group of nine people in a live Zoom call. These groups are for sharing thoughts and experiences on various topics.

We provide guidance in the form of recorded prompts and discussion points, but the groups are self-moderating.

If you would like to provide feedback to our psychological coaching team after a session, please reach out to us at support@lean-on.me

How does the LeanOnMe support group work?

The exercises help you to implement the knowledge you have gained in your everyday life. They include mindfulness techniques and exercises where you reflect on situations and your own behavior and write down your thoughts about them. This is to help bring insight and awareness. There are exercises that you do in your everyday life to practice new behaviors and establish healthy habits. These are small but very effective, easy-to-perform exercises, such as eating at least one meal a day in peace, and sitting down.

What do the exercises in the Psychology stream cover?

The Psychology features and themes are based on approaches from cognitive therapy, behavioral therapy, mindfulness therapy, and years of clinical experience. We offer a variety of tools to help you beat cravings, eat better, and feel better. New content is made available to you every week. The articles are informative and thought-provoking, and you will receive a weekly task in which you can practice what you have learned.

What is the Psychology stream based on?

A Buddy is someone who has developed a close, honest, and trusting bond with you. This could be a good friend, a brother or sister, or perhaps a roommate. It is helpful to have a Buddy by your side who will listen to you and support you on your journey.

Motivation can be difficult to sustain. So at some point, you will need another person to help you keep on track. Your Buddy can offer a helping hand. Research shows having someone to support you can make a major difference in successfully reaching your goals.

Why should I get a Buddy?

Psychology

FAQ categories

Below you will find FAQs for our app, program, and services.

If you don’t find the answer to your question here, please reach out to support@lean-on.me